Customer support

Customer support has the following features

- Multiple channels: by telephone or e-mail; through the Customer Portal of our online Service Desk; with periodical meetings on-site.

- Channels, timeframe of support and the delivery mode of the Help Desk services depend on customer needs.

- Help desk available during office hours (8:00 – 18:30).

- Telephone availability after office hours (18:30-22:00).

- The online Service Desk can be used by customers for the speedy communication of existing problems. Its web interface allows the customer to communicate errors and issues which are immediately notified to the support team.

- Real-time monitoring of incoming tickets and system warnings.

- In addition to the help desk's first level of support, a specialized team can further assist the customer in case a second level of inspection is needed.